Case Management Solutions
Build High-Quality Products and provide Delightful Customer Experiences !
Business driven Case Management provides you Full Control of the System.
Manual Case Management Workflows that an organization’s task force has to handle would not have the same pattern every time they occur. The only way to ensure such cases are handled efficiently and accurately is a solution driven by business requirements and doesn’t have restrictions in terms of adoption.
Scalable - Robust - Business Driven
Process Performance Boost
All information is organized and managed in a user-friendly interface on the same system. Get instant, automatic, and relevant notifications that balance the signal to noise ratio.
System Customizations
Easy Case Routing, Setup Business Rules and Define SLAs with multiple Priority levels. Create and change WorkFlows on the Fly. Exercise minute-level control over every process and executions of tasks.
Multi User Roles
Super Admin, Organization Admins, Support Users, Technical Issue Resolvers - Multi User Creation with specific controls and access. A solution that grows with you to support multiple teams, locations, and more
Integration Friendly
Link your workflows with third party systems using APIs and event handlers. Define API types - SOAP or REST, Time Out and Authentication settings as well. Multiple APIs for various tasks from multiple entities.
Features - Differentiators.
- Web based tool with ability to work stand alone or as integrated solution with your other web applications
- Simple configuration to add new process / customer
- Multiple modes of ticket creation: Email, manual (self or through agents), automated
- Assignment: Automated, through admin or self assignment
- Multiple queues definition with ability to configure separate flows for each of them
- Prioritize tickets and classify as per business process and requirements
- Customize templates for ticket creations and responses
- Show hours worked through automated clocking of hours worked on the ticket
- Maintain multiple status on ticket and ability to change as per work progress
- Configurable closure process with feedback mechanism
- Ability to send canned responses and trace communication throughout ticket lifecycle
- Maintain knowledge base without disclosing client information (Anonymize tickets)
A Customized Solution to suit your Business needs 🙂
Customized Dashboard and Reports
Realtime information and reports on every case, presented in a use case customizable layout. Custom reports with required information to drive actionable insights
Prioritized Case Visualizations
Explore into each case easily and sort priority wise to handle important ones earlier. Upload new and archived cases in bulk and capture data from multiple sources and access from the same screen.
Multi Role Categorizations
Multi User creation system for various roles. Every User can be assigned different tasks with specific access according to roles defined to perform certain actions. This feature helps the system to be full-on business centric.
